Product Return Policy

The consumer may return a product purchased from the az.dreametech.com online store within 14 calendar days from the date of purchase, in the manner and under the conditions specified by law and regulations.

If the product is of the required quality, has not been used, and has no damage to its packaging or the product itself, we will accept it back within 14 days! To do so, send the product to Bakı ş., You are required to bring the product to our Pros Store at 74 Üzeyir Hacıbəyov St., Baku, from Monday to Friday, 10:00 AM to 6:00 PM, Saturday from 10:00 AM to 3:00 PM, and Sunday is a day off.

We suggest you familiarize yourself with the product return policy.

Return conditions: Product returns are possible within 14 calendar days from the date of purchase.

Product requirements:

  • The product has not been used.;

  • The product must not have scratches, cracks, abrasions, or other defects in its external appearance.;

  • The product must not have any signs of installation or use.;

  • the product has no foreign odors not characteristic of the new product;

  • Product has not been activated.;

  • The product has not been synchronized with another device.;

  • The product is of the required quality.;

  • There should be no applications not installed by the manufacturer and/or no traces of the installation of such applications.;

  • There must be no operating system not installed by the manufacturer and/or no traces of the installation of such an operating system.;

  • You should not have a user account in the operating system and/or applications;

  • If available, the integrity of the seals on the product must be maintained.;

  • The product must not have any signs of tampering (check the threading of the bolts);

  • There should be no traces of contact with the liquid.;

  • The manufacturer-applied protective film and protective glass must be on the product and must not have any damage (scratches, cuts, etc.);

  • The product must be in its original factory packaging.;

  • the product packaging must be without any signs of opening of the seals or foil;

  • The product must be complete in accordance with the documents attached to it. The product's components must be undamaged.

Non-returnable products:

  • Products for which the consumer has reported a defect(s), including when a quality check confirms that the product does not have a defect(s).

  • Products purchased by legal entities and individual entrepreneurs.

  • Products purchased by individuals and later resold to other individuals.

Product return policy:

  • The consumer shall return the product to 74 Üzeyir Hacıbəyov St. (Pros Store), Mon.–Fri. from 10:00 AM to 6:00 PM, Saturday The consumer delivers the product to be returned to Pros Store at 74 Üzeyir Hacıbəyov St., from Monday to Friday, 10:00 AM to 6:00 PM, and Saturday, 10:00 AM to 3:00 PM, with Sunday being a rest day.

  • Compliance with the requirements of the product return policy is verified.

  • If the product is eligible for return, the amount paid by the consumer for the product on the date of purchase is subject to a refund.

  • The refund period is up to 7 calendar days from the moment of the request. The moment of the request is considered the written application submitted by the consumer after the initial inspection of the product.

  • Refunds are not issued for delivery, product installation, and other services.

  • Cash refunds are not permitted for payments made with a bank payment card. When the amount paid for a product is refunded, the settlement with the consumer upon termination of the contract for the performance of work (provision of a service) is carried out for the product, unless otherwise provided by the parties' agreement, the refund is made in the same form of payment as the original transaction, unless otherwise agreed upon by the parties. The refund procedure is governed by the rules of the payment systems.

  • To have funds returned to a bank payment card, you must contact the contact information provided on the website. For transactions made in error, you must submit a request by including the check(s) or receipt(s) confirming the incorrect charge. The refund period for the card is typically 7 (seven) calendar days and depends on the card-issuing bank. The refund amount will be equal to the purchase amount.

The list of goods that are not food products of the required quality, which are not subject to replacement or return, was approved by the decision of the Cabinet of Ministers of the Republic of Azerbaijan No. 114 dated May 21, 1998.

The product return procedure is regulated by the Law of the Republic of Azerbaijan No. 1113 of September 19, 1995, “On the Protection of Consumer Rights.”.

If you have any questions about product returns, you can contact our service department at +994 10 310-41-02.